Return and Refund Policy

Last updated: 21 March 2022

If, for any reason, you are not completely satisfied with a purchase, please review our refund and return policy.

The following terms apply to all products purchased from us.

Interpretation E Definitions


Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or plural.


For the purposes of this Return and Refund Policy:

Company (referred to as "Company", "We", "Us" or "Our" in this Agreement) refers to SALES SERVICE SOCIETA COOPERATIVA SOCIALE, contrada Muscari snc, 89862 Brattiro', VV, Italy.

Goods refer to items offered for sale on the service.

Orders are a request by you to purchase goods from us.

The Service refers to the website.

The website refers to Homezone Store, accessible from

This means the individual who accesses or uses the service, or the company, or other legal person on whose behalf that individual accesses or uses the service, as applicable.

Your Rights to Return Your Order

You have the right to return your order within 14 days without providing any reason to do so.

The maximum period for return of an order is 14 days from the date on which you received the goods or on which a third party appointed by you received it (always decides proof of delivery of the carrier).

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision via:


Using the return function on the panel of your customer account on our website:

By visiting this page on:

Per telefono: +39 388 34 34 634

We will refund you no later than 7 working days from the day we receive the returned goods.

We will use the same means of payment you used for the order and you will not incur any costs for such a refund.

Conditions for returns

In order for the goods to be eligible for a return, please ensure that:

  • Goods have been purchased in the last 14 days
  • The goods are in original packaging
  • Goods have not been used or damaged

The following goods cannot be returned:

  • The supply of goods manufactured according to its specifications or clearly customized.
  • Products, which were used, mounted or tampered with after delivery.
  • Products without original packaging.

We reserve the right to refuse the return of any goods that do not meet the conditions of return mentioned above at our discretion.

Return of goods

You are responsible for the cost and risk of returning the goods.

You must send the goods to the following address:Street Nadrzeczna nr 3,

cap 58-400

quotes: Kamienna Góra, Poland

tel. +48 504 668 333

We cannot be held responsible for damaged or lost goods in the return shipment. Therefore, we recommend an insured and traceable transport service. We are unable to issue a refund without the actual receipt of the goods or proof of the return delivery received.


If you need to change a product to the same or other model, contact us.

If you have any questions about our return and refund policy, please contact us:

  • By e-mail:
  • By visiting this page on our website:
  • By phone: +39 388 34 34 634
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